Good and bad Good work poor communication
What a great experience to deal with Pat...she is right on top of things with my Home insurance and she has a way of tenacity and perseverance to negociate and obtain concretive results...l am delighted to work with her and the team of Dinasty company l met so far. l needed guidance and competence to help me understand the attitude of an insurance company which ignore their clients. Pat is an asset to your company.....great personality and courtesy. Thank you Pat.
Patrica Rynkowski of Dynasty Solutions has helped me with my Insurance claim problem. She has been the only one that has explained how things work with my insurance since I have not been able to get any answers until she explained how things work, Because she has helped me your the company II will be using to replace my roof. Very competent employee,
I cannot say enough about the team at Dynasty Building Solutions. From our salesman, Charlie MacGee, to the ladies and gentlemen in the office, to the roof technician who actually did the work, you all did a great job by making us feel like a valued customer. You were responsive to our phone calls and quick to do the work during a very stressful time due to the enormity of the area damage caused by hurricane Ian. Thank you all for a job well done.
Even though my issues haven't been resolved yet, due to insurance denial but Ms. Patricia Rynkowski at Dynasty has been very helpful throughout the process. Her customer service is phenomenal and surpasses any expectations. Hopefully with her help we will end up with a favorable solution with the insurance company!
Juli Crain in administration was a reliable contact person. She would reply to emails and phone calls right away. She is professional, courteous, and kind. Always a pleasant person on the phone.
Not what I experanced the first time
A storm caused extensive damage in our neighborhood. Most homeowners got their roofs replaced right away through their insurance. Our insurance denied our claim and others in our community as well., Dynasty offered options to get the roof pending our lawsuit outcome and make payments but we opted to work with the legal system. It took 2 years for our case to settle but in the end we got an award. Dynasty was easy to deal with. Someone answered the phone every time I called. The crew on site doing the roofing work was fabulous. I would want Rafael on every job site if I was Dynasty.
Eric is extremely professional. Prompt with communication and updated me with necessary paperwork I needed. Worked tirelessly with Insurance company to get all the paperwork and final costs paid. Great work!
The roof on my commercial facility was leaking. Dynasty Building Solutions found the problem and fixed it. I have been dealing with Austin. I found him to be responsive and knowledgeable. The work was done timely and professionally. Austin met me at the facility to troubleshoot other issues. I cannot emphasize how refreshing it is to work with a company that gets the work done professionally and timely with great client service.I will definitely use them in the future. Thanks again Austin
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